COMPANY'S POLICIES
We are always interested in what you think about our products, good or bad, along with
suggestions of improvements to our products. To reach us, please go to Contact Us and if you want a response, leave a contact number and name, and any other information you think is necessary.
PLEASE KEEP YOUR RECEIPT
Workmanship and material have a 90 day warranty from purchase date on receipt. It is only valid under normal use and conditions. If you have warranty problems please go to the "Contact Us" page via the top menu.
If you have a problem or concern please go to to the "Contact Us" page (via the top menu). Please submit a contact number and your name, what the problem or concern is, and any other information you think is necessary.
Please note all returns are paid by you, the customer. (freight prepaid)
Also note that we are not responsible for any damage that may occur during shipment to the items you are returning. For your own protection, you may wish to send your return by insured parcel post or courier. Unless we made an error in order processing or shipping, we will not refund return shipping charges.
If a credit card is used all refunds will be credited back to the credit card used in the purchase. We will make every effort to process your refund quickly and you will be notified about your refund by mail, phone, e-mail, or fax .
Any and all information that you the customer have provided to JENELCO in order to complete any business transactions shall remain as limited as possible and will be held in the strictest of confidence. Any and all information that was used during our business transaction shall not be sold, transferred or given out.
However, we do fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to release information about visitors who we believe to be engaged in such activities.
Cookies on our website are not and cannot be used to personally identify the user or the user’s information while browsing our site.
Our cookies only contain a “Session ID number”, which is used to enable features such as the shopping cart and checkout process. A Session ID is needed on your computer to make sure we provide the correct user with the correct information. For example: Without a Session ID it would be impossible to know to which user to give the correct shopping cart information.
If you do not have “cookies option” enabled, that’s ok. Our website will automatically detect if you have cookies not enabled and use alternative methods to ensure you can still navigate our site.
Please read our Personal Information Policy below for more details about what information may be collected on our site and what it is used for. We do not give out or sell any personal information unless required by law or to complete your order (such as providing your shipping details to a courier company).
Here at JENELCO we use technology that ensures your personal and payment information is kept confidential and secured.
When you provide JENELCO with any personal information it is done on a secure server, using one of today's most advanced security systems - SSL (Secure Socket Layers). SSL encrypts all information you provide before sending it to our server. Only when it reaches JENELCO.com servers is your information decrypted.
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